Privacy policy
Last updated: May 20, 2026
astrelle operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
astrelle is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal Information We Collect
When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person.
This may include:
- name
- billing address
- shipping address
- phone number
- email address
- payment details
- transaction details
- communications with us (such as customer support enquiries)
- device information (including browser, IP address, and device identifiers)
- usage information relating to your interaction with our website
If customer accounts are enabled, we may also collect account information such as login credentials and preferences.
How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, contact us, or use our Services
- automatically through cookies and similar technologies when you browse our website
- from service providers who help us operate our store
- from partners or third parties where permitted by law
How We Use Your Personal Information
We may use your personal information to:
- process and fulfil your orders
- arrange shipping and delivery
- process returns, refunds, or exchanges
- provide customer support
- communicate with you about your orders
- improve and personalise your shopping experience
- detect fraud or security issues
- comply with legal obligations
- send marketing communications where permitted (you can unsubscribe at any time)
Sharing Your Personal Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
- Shopify
- payment processors
- shipping and fulfilment providers
- IT and website service providers
- analytics providers
- customer support providers
- marketing and advertising partners
We may also disclose information where required by law, legal process, or to protect our rights.
Shopify
Our store is hosted by Shopify.
Shopify may collect and process your personal information in accordance with its own privacy practices to provide and improve its services.
For more information, please refer to Shopify’s Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, improve performance, understand usage, and support marketing activities.
You can manage cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party sites.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.
Security and Retention
We take reasonable steps to protect your personal information.
However, no online transmission or storage system can be guaranteed to be completely secure.
We retain personal information only as long as necessary for business, legal, and operational purposes.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- access your personal information
- request correction of inaccurate information
- request deletion of personal information
- request data portability where applicable
- opt out of marketing communications
To make a privacy request, please contact us.
International Transfers
Your personal information may be stored or processed outside your country, including through service providers such as Shopify.
Where required, appropriate safeguards will be applied.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the revised effective date.
Contact
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at: