Shipping policy

We currently ship Australia-wide. Orders are typically packed and dispatched within 2 business days.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.

Domestic shipping

All orders include tracked shipping.

Standard shipping: $9.95 AUD
Express shipping: $14.95 AUD
Free standard shipping: on orders over $75 AUD

Delivery times may vary depending on your location and Australia Post delivery timeframes.

Please ensure your shipping details are correct at checkout, as we’re unable to redirect parcels once an order has been dispatched.

Lost or delayed parcels

If your parcel is significantly delayed or appears lost, please contact us and we’ll do our best to assist.

While delivery is managed by the shipping carrier once dispatched, we’ll help you investigate delivery issues where possible.

astrelle is not responsible for delays caused by the carrier, parcels marked as delivered, or orders shipped to an incorrect address provided at checkout.